Help Center

Frequently Asked Questions

Straight answers about e-commerce SEO, link building, digital PR, AI search visibility, and what it is like to work with us. No hype — and no guarantees we cannot keep.

Topic 01

E-commerce SEO

How organic search growth works for online stores — and what we actually do.

What does e-commerce SEO actually include?

E-commerce SEO covers everything that helps your store earn visibility in organic search: technical health (crawlability, indexation, site speed, structured data), keyword research mapped to products and categories, on-page optimization, site architecture, content, internal linking, and authority building. Our E-commerce SEO service is the core offering, with Technical SEO and E-commerce Content Strategy available as focused services in their own right.

How is e-commerce SEO different from regular SEO?

Online stores face problems most websites never encounter: faceted navigation that multiplies URLs, product variants, seasonal inventory, thin or manufacturer-supplied descriptions, and category pages that need to rank for commercial queries. The fundamentals are the same, but the execution is specific to catalogs, shopping intent and conversion paths. That specialization is the entire focus of our E-commerce SEO practice.

Do you optimize product and category pages?

Yes. For most stores, category pages carry the commercial search demand and product pages capture long-tail and comparison queries. We optimize titles, headings, descriptions, internal links and on-page content around real shopping intent, and we use E-commerce Content Strategy to plan buying guides, comparison content and supporting clusters that help shoppers decide.

Can you handle large catalogs and technical issues like faceted navigation?

Yes — this is where many stores lose ground without noticing. Crawl budget waste, duplicate content from filters, canonicalization errors, redirect chains and structured data gaps are all in scope for our Technical SEO work. We audit, prioritize by impact, and coordinate fixes with your developers or platform team.

How long does e-commerce SEO take to show results?

It depends on your site’s authority, technical condition, competition and how consistently changes ship. Meaningful movement typically takes several months of sustained work, not weeks. We never guarantee specific rankings or traffic numbers — anyone who does is guessing. What we do guarantee is clear scope, transparent reporting and work that follows current search engine guidelines.

Do you guarantee first-page rankings or traffic growth?

No. No one can honestly guarantee positions in Google or any other search engine — the systems involved are outside any agency’s control. Be cautious of anyone who promises specific rankings, traffic or revenue figures. We report on the work we do and the outcomes it produces, and we explain both clearly. Our case studies show real results, with the full context in our Case Study Disclosure.

Topic 02

How we build authority for online stores — safely, transparently and independently of SEO retainers.

What is e-commerce link building?

Link building is the practice of earning backlinks from other websites to yours, which remains one of the strongest signals of a site’s authority. For stores, that usually means links to category pages, key product pages and editorial content. On our site it is a fully independent service with its own strategy, packages and reporting — see E-commerce Link Building.

What kinds of links do you build?

Editorial links, guest posts, niche edits (link insertions in existing relevant content), and links earned through PR-style campaigns. The mix depends on your niche, existing authority and goals. We plan anchor text deliberately, keep it natural, and avoid patterns that look manipulative to search engines.

How do you choose which sites to get links from?

Relevance first, then quality signals: topical fit with your products, real editorial standards, organic traffic patterns and the site’s own backlink profile. We report each placement with live URLs and the metrics we used to select it, so you can evaluate every link yourself. Nothing is hidden behind a “trust us” summary.

Is link building safe? Could it get my store penalized?

Done badly, link building carries risk. Done carefully — relevant sites, natural anchors, editorial value, no link schemes — it is a mainstream, durable marketing practice. We work to current search engine guidelines, avoid obvious footprints and bulk networks, and tell you plainly when a tactic we are asked to use is not advisable.

Can I buy link building without the full SEO service?

Yes. Many clients come to us specifically for authority building while their SEO is handled in-house or elsewhere. E-commerce Link Building is scoped, priced and reported separately. We only ask for enough context about your site and target pages to make the work effective.

Do you guarantee a fixed number of links or a specific domain rating?

We scope link volume and publisher criteria in writing before work starts, and we report against that scope. What we cannot guarantee is how a given link will perform in search, how quickly pages will move, or third-party metrics such as DR/DA — those are estimates of quality, not outcomes.

Topic 03

Digital PR, Media Placement & Press Releases

Three related services with genuinely different processes, deliverables and expectations.

What is the difference between digital PR, media placement and press release distribution?

Digital PR is story-led campaign work: we develop a newsworthy angle and pitch it to journalists and editors, earning editorial coverage, mentions and links on merit (see Digital PR). Media placement secures publication on selected news or industry outlets against defined criteria such as country, niche and publisher metrics, with live URL reporting (see Media Placement). Press release distribution takes an announcement you provide — or that we write or edit — and syndicates it through distribution networks for broad pickup (see Press Release Distribution). Different processes, different deliverables, different levels of editorial control.

What does a digital PR campaign deliver?

A campaign strategy and story angle, outreach to relevant journalists and publications, and reporting on coverage earned — including live links where publications include them. Coverage is earned, not bought, which means it is never guaranteed. Some campaigns land strong placements quickly; others take iteration. We report on outreach and results honestly either way.

How are media placement outlets selected?

By criteria agreed with you up front: country and language, industry relevance, publisher quality metrics (such as DR/DA and traffic signals), and editorial requirements like article length and topic fit. You see the criteria and the delivered URLs, so placement work is fully auditable. Details are on our Media Placement page.

What does press release distribution include?

Writing or editing of the release, formatting to distribution requirements, syndication through distribution networks, and a report of publication links and pickups. It suits product launches and company announcements that need breadth of coverage. It is not the same as earning editorial stories — for that, see Digital PR.

Do these services guarantee media coverage or backlinks?

No. Digital PR earns coverage on merit and no one can promise a journalist will publish. Media placement and press release distribution involve committed deliverables that are scoped in writing, but even there, individual outlets can change editorial decisions. We are transparent about which parts of each service are guaranteed deliverables and which are earned outcomes.

Topic 04

How visibility works when the answer engine, not a list of blue links, is the interface.

What is GEO (Generative Engine Optimization)?

GEO is the practice of improving the likelihood that AI-assisted search experiences — ChatGPT, Gemini, Perplexity, Google AI Overviews and similar systems — mention, cite or recommend your brand. That relies on brand entity clarity, authoritative third-party mentions, well-structured content and topical depth. It is one of the fastest-moving areas of our work; see GEO & AI Search Visibility.

What is AEO and how is it different from GEO?

Answer Engine Optimization (AEO) focuses on structuring content so answer engines can directly use it: clear answers to real questions, FAQ patterns, concise definitions and helpful content architecture. GEO is broader, covering brand presence and authority signals across the web. In practice we use both together — AEO work on your site, GEO work on and off it. See AEO (Answer Engine Optimization).

Can you guarantee my brand will be cited by ChatGPT, Gemini or Perplexity?

No — and neither can anyone else. AI systems choose their sources dynamically, and no agency controls them. Anyone promising guaranteed AI citations is overstating what is possible. What we can do is strengthen the signals these systems rely on, and report on visibility changes we can actually observe.

Does topical authority matter for AI search?

Yes, significantly. AI systems favor sources that demonstrate consistent depth and credibility on a topic, which is exactly what Topical Authority & E-E-A-T Strategy builds: content clusters, clear expertise signals, source references and entity consistency. It is also the foundation of durable organic search performance, so the investment serves both classic SEO and AI visibility.

Is GEO replacing traditional SEO?

No. Organic search still drives the majority of trackable demand for most stores, and AI-assisted search draws heavily on the same foundations: crawlable, authoritative, well-structured sites with strong external signals. The practical answer is to do solid e-commerce SEO and layer AI search work on top of it.

Topic 05

Working With Us

Pricing, process and engagement — how an actual collaboration works.

How does pricing work?

Pricing is quoted per engagement, because scope varies hugely between a focused link building campaign and a full SEO program across a large catalog. After an initial conversation we provide a written proposal with clear deliverables, timeline and cost — no vague retainers and no surprise line items. Contact us for a quote tailored to your store.

What does your process look like?

Five phases: analysis, SEO audit and opportunity research, strategy, implementation and authority building, then continuous optimization. You can read the full breakdown on our Our Process page. In short: we diagnose before we prescribe, agree the strategy with you, execute transparently, and keep iterating on what the data shows.

What does the free SEO strategy include?

A focused review of your store’s organic search situation: technical and content observations, quick-win opportunities, and an honest view of how our services map to your goals — including when we think you do not need us yet. No obligation. Request yours here.

What are the engagement terms — contracts, length, deliverables?

Engagement terms — scope, length, deliverables, reporting cadence and commercial terms — are set out in your written proposal and contract before any work begins. We do not believe in lock-in through obscurity: you will know exactly what you are buying and how progress will be measured. For how a typical engagement flows, see Our Process.

How do you report on results?

Transparently, against the metrics agreed in your proposal: work completed, links or placements delivered with live URLs, visibility and traffic trends, and what we learned and changed as a result. We report bad months as plainly as good ones — honest reporting is the only reporting that helps you make decisions.

Do you work with stores outside e-commerce?

Our specialization is e-commerce and online retail. The same authority-building disciplines — link building, digital PR, GEO — also work for SaaS and service brands. Contact us and we will tell you honestly whether we are the right fit.

Still Have Questions?

Tell us about your store and we will give you a straight answer — even if the answer is that you do not need us yet.